Since the last IAU symposium on planetary nebulae (PNe), several deep spectroscopic surveys of the relatively faint optical recombination lines (ORLs) emitted by heavy element ions in PNe and H II regions have been completed. New diagnostic tools have been developed thanks to progress in the calculations of basic atomic data. Together, they have led to a better understanding of the physical conditions under which the various types of emission lines arise. The studies have strengthened the previous conjecture that nebulae contain another component of cold, high metallicity gas, which is too cool to excite any significant optical or UV CELs and is thus invisible via such lines. The existence of such a plasma component in PNe and possibly also in H II regions provides a natural solution to the long-standing problem in nebular astrophysics, i.e. the dichotomy of nebular plasma diagnostics and abundance determinations using ORLs and continua on the one hand and collisionally excited lines (CELs) on the other.
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