اشترك بالحزمة الذهبية واحصل على وصول غير محدود شمرا أكاديميا
تسجيل مستخدم جديدUBAR: Towards Fully End-to-End Task-Oriented Dialog Systems with GPT-2
102
0
0.0
(
0
)
اسأل ChatGPT حول البحث
ﻻ يوجد ملخص باللغة العربية
This paper presents our task-oriented dialog system UBAR which models task-oriented dialogs on a dialog session level. Specifically, UBAR is acquired by fine-tuning the large pre-trained unidirectional language model GPT-2 on the sequence of the entire dialog session which is composed of user utterance, belief state, database result, system act, and system response of every dialog turn. Additionally, UBAR is evaluated in a more realistic setting, where its dialog context has access to user utterances and all content it generated such as belief states, system acts, and system responses. Experimental results on the MultiWOZ datasets show that UBAR achieves state-of-the-art performances in multiple settings, improving the combined score of response generation, policy optimization, and end-to-end modeling by 4.7, 3.5, and 9.4 points respectively. Thorough analyses demonstrate that the session-level training sequence formulation and the generated dialog context are essential for UBAR to operate as a fully end-to-end task-oriented dialog system in real life. We also examine the transfer ability of UBAR to new domains with limited data and provide visualization and a case study to illustrate the advantages of UBAR in modeling on a dialog session level.
قيم البحث
اقرأ أيضاً
Current task-oriented dialog (TOD) systems mostly manage structured knowledge (e.g. databases and tables) to guide the goal-oriented conversations. However, they fall short of handling dialogs which also involve unstructured knowledge (e.g. reviews a
nd documents). In this paper, we formulate a task of modeling TOD grounded on a fusion of structured and unstructured knowledge. To address this task, we propose a TOD system with semi-structured knowledge management, SeKnow, which extends the belief state to manage knowledge with both structured and unstructured contents. Furthermore, we introduce two implementations of SeKnow based on a non-pretrained sequence-to-sequence model and a pretrained language model, respectively. Both implementations use the end-to-end manner to jointly optimize dialog modeling grounded on structured and unstructured knowledge. We conduct experiments on the modified version of MultiWOZ 2.1 dataset, where dialogs are processed to involve semi-structured knowledge. Experimental results show that SeKnow has strong performances in both end-to-end dialog and intermediate knowledge management, compared to existing TOD systems and their extensions with pipeline knowledge management schemes.
Structured belief states are crucial for user goal tracking and database query in task-oriented dialog systems. However, training belief trackers often requires expensive turn-level annotations of every user utterance. In this paper we aim at allevia
ting the reliance on belief state labels in building end-to-end dialog systems, by leveraging unlabeled dialog data towards semi-supervised learning. We propose a probabilistic dialog model, called the LAtent BElief State (LABES) model, where belief states are represented as discrete latent variables and jointly modeled with system responses given user inputs. Such latent variable modeling enables us to develop semi-supervised learning under the principled variational learning framework. Furthermore, we introduce LABES-S2S, which is a copy-augmented Seq2Seq model instantiation of LABES. In supervised experiments, LABES-S2S obtains strong results on three benchmark datasets of different scales. In utilizing unlabeled dialog data, semi-supervised LABES-S2S significantly outperforms both supervised-only and semi-supervised baselines. Remarkably, we can reduce the annotation demands to 50% without performance loss on MultiWOZ.
Recent studies try to build task-oriented dialogue systems in an end-to-end manner and the existing works make great progress on this task. However, there is still an issue need to be further considered, i.e., how to effectively represent the knowled
ge bases and incorporate that into dialogue systems. To solve this issue, we design a novel Transformer-based Context-aware Memory Generator to model the entities in knowledge bases, which can produce entity representations with perceiving all the relevant entities and dialogue history. Furthermore, we propose Context-aware Memory Enhanced Transformer (CMET), which can effectively aggregate information from the dialogue history and knowledge bases to generate more accurate responses. Through extensive experiments, our method can achieve superior performance over the state-of-the-art methods.
Recently, two approaches, fine-tuning large pre-trained language models and variational training, have attracted significant interests, separately, for semi-supervised end-to-end task-oriented dialog (TOD) systems. In this paper, we propose Variation
al Latent-State GPT model (VLS-GPT), which is the first to combine the strengths of the two approaches. Among many options of models, we propose the generative model and the inference model for variational learning of the end-to-end TOD system, both as auto-regressive language models based on GPT-2, which can be further trained over a mix of labeled and unlabeled dialog data in a semi-supervised manner. We develop the strategy of sampling-then-forward-computation, which successfully overcomes the memory explosion issue of using GPT in variational learning and speeds up training. Semi-supervised TOD experiments are conducted on two benchmark multi-domain datasets of different languages - MultiWOZ2.1 and CrossWOZ. VLS-GPT is shown to significantly outperform both supervised-only and semi-supervised baselines.
We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded in domain
-specific flowcharts, which the agent is supposed to follow during the conversation. Our task exposes novel technical challenges for neural TOD, such as grounding an utterance to the flowchart without explicit annotation, referring to additional manual pages when user asks a clarification question, and ability to follow unseen flowcharts at test time. We release a dataset (FloDial) consisting of 2,738 dialogs grounded on 12 different troubleshooting flowcharts. We also design a neural model, FloNet, which uses a retrieval-augmented generation architecture to train the dialog agent. Our experiments find that FloNet can do zero-shot transfer to unseen flowcharts, and sets a strong baseline for future research.
سجل دخول لتتمكن من نشر تعليقات
التعليقات
جاري جلب التعليقات
سجل دخول لتتمكن من متابعة معايير البحث التي قمت باختيارها
