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In this paper, we study the problem of employing pre-trained language models for multi-turn response selection in retrieval-based chatbots. A new model, named Speaker-Aware BERT (SA-BERT), is proposed in order to make the model aware of the speaker change information, which is an important and intrinsic property of multi-turn dialogues. Furthermore, a speaker-aware disentanglement strategy is proposed to tackle the entangled dialogues. This strategy selects a small number of most important utterances as the filtered context according to the speakers information in them. Finally, domain adaptation is performed to incorporate the in-domain knowledge into pre-trained language models. Experiments on five public datasets show that our proposed model outperforms the present models on all metrics by large margins and achieves new state-of-the-art performances for multi-turn response selection.
Recently, open domain multi-turn chatbots have attracted much interest from lots of researchers in both academia and industry. The dominant retrieval-based methods use context-response matching mechanisms for multi-turn response selection. Specifical
This paper proposes an utterance-to-utterance interactive matching network (U2U-IMN) for multi-turn response selection in retrieval-based chatbots. Different from previous methods following context-to-response matching or utterance-to-response matchi
Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation scenarios, whet
The challenges of building knowledge-grounded retrieval-based chatbots lie in how to ground a conversation on its background knowledge and how to match response candidates with both context and knowledge simultaneously. This paper proposes a method n
Grounding human-machine conversation in a document is an effective way to improve the performance of retrieval-based chatbots. However, only a part of the document content may be relevant to help select the appropriate response at a round. It is thus