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We introduce a new approach to generative data-driven dialogue systems (e.g. chatbots) called TransferTransfo which is a combination of a Transfer learning based training scheme and a high-capacity Transformer model. Fine-tuning is performed by using a multi-task objective which combines several unsupervised prediction tasks. The resulting fine-tuned model shows strong improvements over the current state-of-the-art end-to-end conversational models like memory augmented seq2seq and information-retrieval models. On the privately held PERSONA-CHAT dataset of the Conversational Intelligence Challenge 2, this approach obtains a new state-of-the-art, with respective perplexity, Hits@1 and F1 metrics of 16.28 (45 % absolute improvement), 80.7 (46 % absolute improvement) and 19.5 (20 % absolute improvement).
Statistical language models (LM) play a key role in Automatic Speech Recognition (ASR) systems used by conversational agents. These ASR systems should provide a high accuracy under a variety of speaking styles, domains, vocabulary and argots. In this
We present the first systematic analysis of personality dimensions developed specifically to describe the personality of speech-based conversational agents. Following the psycholexical approach from psychology, we first report on a new multi-method a
State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that a
Spoken conversational question answering (SCQA) requires machines to model complex dialogue flow given the speech utterances and text corpora. Different from traditional text question answering (QA) tasks, SCQA involves audio signal processing, passa
We have recently seen the emergence of several publicly available Natural Language Understanding (NLU) toolkits, which map user utterances to structured, but more abstract, Dialogue Act (DA) or Intent specifications, while making this process accessi