Recently a remarkable map between 4-dimensional superconformal field theories and vertex algebras has been constructed cite{BLLPRV15}. This has lead to new insights in the theory of characters of vertex algebras. In particular it was observed that in some cases these characters decompose in nice products cite{XYY16}, cite{Y16}. The purpose of this note is to explain the latter phenomena. Namely, we point out that it is immediate by our character formula cite{KW88}, cite{KW89} that in the case of a textit{boundary level} the characters of admissible representations of affine Kac-Moody algebras and the corresponding $W$-algebras decompose in products in terms of the Jacobi form $ vartheta_{11}(tau, z)$.
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