اشترك بالحزمة الذهبية واحصل على وصول غير محدود شمرا أكاديميا
تسجيل مستخدم جديدDialogue Session Segmentation by Embedding-Enhanced TextTiling
104
0
0.0
(
0
)
اسأل ChatGPT حول البحث
ﻻ يوجد ملخص باللغة العربية
In human-computer conversation systems, the context of a user-issued utterance is particularly important because it provides useful background information of the conversation. However, it is unwise to track all previous utterances in the current session as not all of them are equally important. In this paper, we address the problem of session segmentation. We propose an embedding-enhanced TextTiling approach, inspired by the observation that conversation utterances are highly noisy, and that word embeddings provide a robust way of capturing semantics. Experimental results show that our approach achieves better performance than the TextTiling, MMD approaches.
قيم البحث
اقرأ أيضاً
Many task-oriented dialogue systems use deep reinforcement learning (DRL) to learn policies that respond to the user appropriately and complete the tasks successfully. Training DRL agents with diverse dialogue trajectories prepare them well for rare
user requests and unseen situations. One effective diversification method is to let the agent interact with a diverse set of learned user models. However, trajectories created by these artificial user models may contain generation errors, which can quickly propagate into the agents policy. It is thus important to control the quality of the diversification and resist the noise. In this paper, we propose a novel dialogue diversification method for task-oriented dialogue systems trained in simulators. Our method, Intermittent Short Extension Ensemble (I-SEE), constrains the intensity to interact with an ensemble of diverse user models and effectively controls the quality of the diversification. Evaluations on the Multiwoz dataset show that I-SEE successfully boosts the performance of several state-of-the-art DRL dialogue agents.
Topic drift is a common phenomenon in multi-turn dialogue. Therefore, an ideal dialogue generation models should be able to capture the topic information of each context, detect the relevant context, and produce appropriate responses accordingly. How
ever, existing models usually use word or sentence level similarities to detect the relevant contexts, which fail to well capture the topical level relevance. In this paper, we propose a new model, named STAR-BTM, to tackle this problem. Firstly, the Biterm Topic Model is pre-trained on the whole training dataset. Then, the topic level attention weights are computed based on the topic representation of each context. Finally, the attention weights and the topic distribution are utilized in the decoding process to generate the corresponding responses. Experimental results on both Chinese customer services data and English Ubuntu dialogue data show that STAR-BTM significantly outperforms several state-of-the-art methods, in terms of both metric-based and human evaluations.
Dialogue generation models face the challenge of producing generic and repetitive responses. Unlike previous augmentation methods that mostly focus on token manipulation and ignore the essential variety within a single sample using hard labels, we pr
opose to promote the generation diversity of the neural dialogue models via soft embedding augmentation along with soft labels in this paper. Particularly, we select some key input tokens and fuse their embeddings together with embeddings from their semantic-neighbor tokens. The new embeddings serve as the input of the model to replace the original one. Besides, soft labels are used in loss calculation, resulting in multi-target supervision for a given input. Our experimental results on two datasets illustrate that our proposed method is capable of generating more diverse responses than raw models while remains a similar n-gram accuracy that ensures the quality of generated responses.
This paper identifies stylistic differences in instruction-giving observed in a corpus of human-robot dialogue. Differences in verbosity and structure (i.e., single-intent vs. multi-intent instructions) arose naturally without restrictions or prior g
uidance on how users should speak with the robot. Different styles were found to produce different rates of miscommunication, and correlations were found between style differences and individual user variation, trust, and interaction experience with the robot. Understanding potential consequences and factors that influence style can inform design of dialogue systems that are robust to natural variation from human users.
In the Chinese medical insurance industry, the assessors role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that involves many parts, such as identifying personal information, collectin
g related evidence, and making a final insurance report. Due to the coronavirus (COVID-19) pandemic, the previous offline insurance assessment has to be conducted online. However, for the junior assessor often lacking practical experience, it is not easy to quickly handle such a complex online procedure, yet this is important as the insurance company needs to decide how much compensation the claimant should receive based on the assessors feedback. In order to promote assessors work efficiency and speed up the overall procedure, in this paper, we propose a dialogue-based information extraction system that integrates advanced NLP technologies for medical insurance assessment. With the assistance of our system, the average time cost of the procedure is reduced from 55 minutes to 35 minutes, and the total human resources cost is saved 30% compared with the previous offline procedure. Until now, the system has already served thousands of online claim cases.
سجل دخول لتتمكن من نشر تعليقات
التعليقات
جاري جلب التعليقات
سجل دخول لتتمكن من متابعة معايير البحث التي قمت باختيارها
