Ionized carbon is the main gas-phase reservoir of carbon in the neutral diffuse interstellar medium and its 158 micron fine structure transition [CII] is the most important cooling line of the diffuse interstellar medium (ISM). We combine [CII] absorption and emission spectroscopy to gain an improved understanding of physical conditions in the different phases of the ISM. We present high resolution [CII] spectra obtained with the Herschel/HIFI instrument towards bright dust continuum sources regions in the Galactic plane, probing simultaneously the diffuse gas along the line of sight and the background high-mass star forming regions. These data are complemented by observations of the 492 and 809 GHz fine structure lines of atomic carbon and by medium spectral resolution spectral maps of the fine structure lines of atomic oxygen at 63 and 145 microns with Herschel/PACS. We show that the presence of foreground absorption may completely cancel the emission from the background source in medium spectral resolution data and that high spectral resolution spectra are needed to interpret the [CII] and [OI] emission and the [CII]/FIR ratio. This phenomenon may explain part of the [CII]/FIR deficit seen in external luminous infrared galaxies. The C+ and C excitation in the diffuse gas is consistent with a median pressure of 5900 Kcm-3 for a mean TK ~100 K. The knowledge of the gas density allows us to determine the filling factor of the absorbing gas along the selected lines of sight: the median value is 2.4 %, in good agreement with the CNM properties. The mean excitation temperature is used to derive the average cooling due to C+ in the Galactic plane : 9.5 x 10^{-26} erg/s/H. Along the observed lines of sight, the gas phase carbon abundance does not exhibit a strong gradient as a function of Galacto-centric radius and has a weighted average of C/H = 1.5 +/- 0.4 x 10^{-4}.
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