The Impact of Employee Empowerment on Coutomer Satisfaction A Survey of Privte Insurance Company lattakia
published by Syrian Virtual University
in 2016
in
and research's language is
العربية
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Abstract in English
The research aims to describe the reality of empowering employees. And also to describe the reality of customer satisfaction in the private insurance companies in the city of Lattakia. As well as to identify the impact of the empowerment dimensions in the private insurance companies in customer satisfaction.
References used
Akbar, S; Yousaf, M; Haq, N. (2011). Impact of Employee Empowerment on Job Satisfaction: An Empirical Analysis of Pakistani Service Industry. Inerdisciplinary Journal of Contemporary Research in Business. Vol 2, No 11
Aydin, S. , and ozar, G., (2005). National customer satisfaction indices: on implementation in the Turkish mobile telephone market.Marketing intelligence and planning
Bowen, D.E. and Lawler, E.E ). 1995(. “Empowerment of service employee ”, Sloan Management Review, Summer, pp.73-84