Apply benchmarking method at Syrian banks, and the impact on the quality of banking services
published by Syrian Virtual University
in 2016
in Administration Science
and research's language is
العربية
Download
Abstract in English
The research aims mainly to study the method of Benchmarking as a mean for continuous improvement of quality and the possibility of its usage in the Syrian banks, and to figure out any obstacles for such application therefore finding the right solutions.
References used
Evans ,James R(1997) : Production" Operations Management: Quality, Performance and Value" th 5 ed ,West- Publishing, New York
Finnigan , Jerome P,(1996) : The Manager’s Guide to Benchmarking" , Jossey - Bass Publishers,San Francisco
Goetsch , Davis L ,and Davis, Stanley B (1997) :"Introduction to Total Quality" ,2 nd ed,Prentice-Hell،New York